Job Summary:

• Overseeing field clinical engineers and remote support personnel.
• Developing and implementing a time/resource management system to optimize deployment and support.
• Building the infrastructure to facilitate hospital engagement, including making formal proposals for hospitals to receive and utilize the system during the clinical study period.
• Managing administrative and IT approvals for system installation.
• Personally leading installations and case support while ensuring trained personnel are deployed effectively.
• Generating operational and performance reports to drive decision-making.
• Scaling service operations from single-digit installations to 50+ sites within two years.

Key Responsibilities:

1. Operational & Team Management

• Recruit, train, and manage field clinical engineers and remote support staff.
• Establish and optimize resource allocation for hospital sites.
• Develop protocols and workflows for installation, case support, and troubleshooting.
• Oversee case coverage logistics, ensuring trained personnel are available when needed.

2. Hospital & IT Engagement

• Develop proposals and site activation strategies for hospitals to receive the system and participate in clinical studies.
• Navigate hospital administration, IT, and security approvals for system installation.
• Lead onsite installations, ensuring system readiness and compliance.
• Serve as the primary point of contact for hospital partners during initial setup.

3. System Deployment & Support

• Perform system installations at hospital sites.
• Provide hands-on clinical case support, troubleshooting, and workflow optimization.
• Establish and manage a remote support infrastructure for real-time assistance.
• Activate trained personnel to perform case support, ensuring coverage across all active sites.

4. Reporting & Process Improvement

• Generate performance reports on system utilization, troubleshooting logs, and personnel effectiveness.
• Identify opportunities for process improvements and operational efficiencies.
• Collaborate with R&D, regulatory, and commercial teams to align deployment with broader company goals.

Qualifications & Experience:

Required:

• 5+ years of experience in clinical service management, field clinical engineering, or related roles in the medical device industry.
• Experience managing hospital deployments and securing IT & administrative approvals.
• Strong background in technical system installation and clinical case support.
• Experience developing operational workflows and managing remote field teams.
• Ability to handle multiple hospital sites, balancing personnel deployment and support needs.
• Willingness to travel domestically as needed.

Preferred:

• Experience with pre-FDA approval clinical study deployments.
• Prior experience scaling service operations from early-stage to widespread adoption.
• Familiarity with hospital IT requirements, including security and compliance.
• Cardiac Rhythm Management (CRM), pacing, electrophysiology, or cardiovascular device experience is a strong plus.