MAIN RESPONSIBILITIES OF POSITION:

• Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Able to adapt to scenarios in which trucking needs to be redirected to another destination.
• Assign loads to drivers based on designated routes and driver location.
• Prepare, update and dispense the daily route schedule.
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pickups, logbooks), route completions and driver locations.
• Ensure route completion via the driver’s check-in process.
• Reviews dispatch system and driver assignments to ensure all loads are dispatched and that detailed information on assigned loads is relayed and completely understood.
• Courteously interact with customers, as required. Receive customer calls, taking orders in a friendly and focused manner.
• Maintain communication of any delays with the customer and ensure to relay such delays to logistics supervisor.
• Report driver performance issues or concerns to appropriate management for resolution.
• Enter pertinent information into our data entry system.
• Ensures all costs for services are rendered and recovered.
• Follow all required safety policies and procedures.
• Perform other job-related duties as assigned.

QUALIFICATIONS:

• High school diploma or GED.
• Prefer 2 years of prior work experience in a dispatch role with experience in a support role in warehouse operations is preferred.
• Bilingual language abilities (English/Spanish) are a plus, but not required.
• Highly proficient in Microsoft Office (including Microsoft Excel skills) and Outlook and strong internet research skills.
• Strong ability to communicate, multitask, and work in high-pressure situations.
• Valid driver’s license and the maintenance of a driving record satisfactory to the Company.
• Flexibility to work overtime, flex schedule, be on call, and work weekends as needed.
• Ability to pass a background check, drug screen, and fitness test.